FAQ
FAQ
Do you have coat check?
Yes, we have a coat check located next to the box office during winter seasons. $5 cash.
Where can I purchase tickets?
Tickets can be purchased online leading up to the event, or at the box office until we reach capacity.
Is there a dress code?
There is no formal dress code for events at Soundcheck unless otherwise stated. Shoes, tops, and bottoms are required for entry at every event.
Please no steel-toed shoes and/or items of clothing that have “staff” or “security” clearly visible on them.
Where is nearby parking?
Garage or street parking is available around the venue.
Is there a lost & found?
Please call (202) 789-5429 or email [email protected] for Lost & Found.
What payment methods do you accept?
In an effort to further increase the speed of service, Soundcheck is a cashless venue. Please come prepared to complete purchases with a credit card or debit card.
Please note, cash is still accepted for tips & coat checks (winter season).
ATMs are available on-site.
Can I reserve table service?
Please email [email protected] for Table service information. Must be 21+ to reserve.
What ADA/Accessibility accomodations are available?
For any inquiries regarding medical concerns or ADA related services please contact our Relations team at [email protected] up to 24 hours prior to arrival and a member will contact you to discuss accommodations.
What is your COVID policy?
In accordance with local government guidelines, we do not require proof of vaccination or a negative test to attend events at Soundcheck.
What forms of ID do you accept?
We require valid government-issued photo identification, such as a passport, driver’s license, or state ID card, for entry. Photocopies or student IDs are not accepted. Your ID must be current and unexpired.
What items are prohibited?
- Backpacks (large totes, large purses, duffle bags)
- Weapons of ANY kind (including pepper spray)
- Illegal Substances
- Outside food or beverages
- Skateboards, scooters, or personal motorized vehicles
- Large Umbrellas (personal sized are okay)
- Pets
- Toys of any kind, including stuffed animals
- Flow toys
- Glowsticks
- Glass or metal containers of any kind
- Selfie sticks
- Laser pointers
- Flashlights
- Tablets/laptops
- Professional camera equipment (no detachable lenses, no tripods, big zooms, or commercial use rigs)
- GoPros
- Audio/video recording equipment (excluding mobile phones)
- Drones or hover cameras
- No illegal vending is permitted. No unauthorized/unlicensed vendors allowed.
- Totems, hula-hoops or poi
- CBD, THC, or cylindrical tobacco cartridges
What items are allowed?
- Hats
- Earplugs
- Narcan
- Phone charging case or phone charger
- Small bags – Subject to search
- Cigarettes, e-cigarettes and lighters
- E-cigarette/Vape pen refill juice/liquid (must be sealed upon arrival)
- Eye drops (must be sealed upon arrival)
- Chapstick
- We allow posters/flags with no handles attached to them (wood, metal, plastic, etc.)
- All prescription medicine must be in the original container and will be double-checked by security. The medication must match the customer’s ID. It will be stored safely in the first-aid room for the duration of the show. The only exceptions are epipens, insulin, and inhalers.